Booking Terms & Conditions | Booking Terms and Conditions |
-Inscription: Mercantil DANESP S.L. Inscrita en el Registro Mercantil de Oropesa del Mar Tomo 1210 Libro 773 Folio 36 Hoja CS - 21938 Inscripción 1 -NIF: B12642922 -Official Offices: Calle Ronda Mar 20, 12594 Oropesa, Oropesa del Mar -Telephone: +34 964 31 01 90 -Correo electrónico: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it |
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| Holiday cancellation charges for Hotel Booking ONLY | |
| Period before departure within which notice of cancellation is receive by us in writing | % of total booking price* |
| More than 60 days | 25% |
| 59-29 days | 50% |
| 28-7 days | 75% |
| Less than 7 days | 100% |
6. If We Change or Cancel Your Holiday
a. It is unlikely that we will have to make any changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you at the earliest possible opportunity.. No compensation will be payable.We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. However, we will not cancel your travel arrangements less than 60 days before your departure date,
If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept any offer we make of alternative travel arrangements of equivalent or superior standard, or a choice of specified travel arrangements of a lower standard to the travel arrangements booked together with a refund of the difference in price.
7. Check In / Check Out
| • | Arrival: Please always make sure to inform us at the numbers below if your flight is delayed or missed and you will be arriving outside of check-in times. Please always insure to call and to be punctual after you set the appointment. |
| • | Check in Time: Check-in normally is free and takes place between 4:00pm and ends at 10.00pm. Late check-ins require the following charges. 10.00pm – 12.00 am is €15. 12am – 2am is €25. 2am + is €50. |
| • | 24 Hour Checking In: The 24 hour checking in starts at 4.00pm of the day your accommodation booking starts. |
| • | Damage Deposit: It is required to pay a damage deposit equal to €150 per property payable on arrival. This deposit is to guarantee that you will take responsibility for any damages. It will be refunded no later then 2 weeks after check out as per your original payment method. This fee is not included in your rent. |
| • | Check-Out: Check-out time is 11:00am or earlier. You will be provided with a 'Check Out List' of things to do when leaving the apartment, please follow the instructions. If you need to check-out later please inquire with our office before placing the booking. You will be charged by the hour €15 if you have not returned the keys before 11.00am |
DANESP TERMS & CONDITIONS OF HOLIDAY RENTAL
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Please read the terms and conditions of rental contract before signing the booking form contract of holiday rental. You are entering into a binding contract with the Owner of the holiday property you are intending to book. By signing the booking form you have legally accepted the Terms & Conditions of rental below. Upon the Agent issuing a holiday confirmation advice for the property to the Holidaymaker as Agent for the Property Owner, a legally binding contract shall exist between the Holidaymaker & the Property Owner subject to the following booking conditions.
Agents: DANESP C.I.F B-12642922 Ronda Mar 20, 12594 Oropesa del Mar Castellon Spain TEL +34 964 310190
Owners : the legal Owners or other persons for the time being entitled to the Property or its rental income.
Customer: the person reserving the Property for the Period.
Property: the property specified in the Booking Form.
Period: the period of time specified in the Booking Form for which the Customer is to occupy the Property for holiday purposes.
Booking Form : such form or document whether in written, printed, facsimile or electronic form produced by the Agents for the purpose of recording the particulars of the Customer, Property, Period and any other relevant or desired terms relating to the occupation of the Property for holiday purposes. (In these conditions words importing the singular shall include the plural and vice versa. Words importing one gender shall include any other gender. Where the Customer comprises more than one person the liability of all such Customers shall be joint and several. The Agents are declared and acknowledged to act purely as booking agents for Owners & no liability shall attach to the Agents, their officers or employees for any breach of non performance of any obligation on the part of the Owners. The person who signs the Booking Form on behalf of the Customer warrants that he has full authority and power to sign it and to accept these terms and conditions on behalf of himself and any other persons comprising the Customer. The definition of the Property shall include a reference to any alternative property substituted for it if the context so requires the headings of the clauses and conditions shall not affect their interpretation.
Booking Agents: DANESP arranges bookings of holiday properties as Agents for holidaymakers (The Customer). The Agents do not own the property in any way and use of the property is subject to the terms of the Owners of each property. Upon the Agents issuing a holiday confirmation advice for the property to the Customer as Agents for the Owners, a legally binding contract shall exist between the Customer and the Property Owners subject to the following booking conditions.
Formation of Contract: The Contract is formed on receipt of a deposit (may vary see to individual property details), per week or short break along with the Booking Form by the Agents. Payment by debit/credit card or by international bank transfer.
Payment: If a booking is made, the deposit must accompany the booking form. In all of the cases payment of the outstanding balance due under the booking allowing for the deposit paid must be made not less than 60 days before the starting date of the period. Neither the Owners nor the Agents shall be under any obligation to issue reminders for such balances due. Non payment of such balance in such a manner shall entitle the owners or agents to treat the reservation as cancelled by the Customer. Where the Agent has not received the balance by the due date, an overdue reminder email may be issued to the Holidaymaker (Customer)
Cancellation & Forfeiture: If the Customer cancels a reservation of the property for the period the deposit paid shall be forfeit in any even.
During the period: the Customer shall not allow the property to be occupied by more persons (and where appropriate animals) than he maximum specified for the property on the booking form. The Owners and the Agents shall have the right to enter the property at all reasonable times during the day (save in the case of emergency) for the purposes of inspection and repair of the property and its equipment, fittings and contents. The Customer shall occupy the property for holiday purposes and no other.
Customer obligations:
1. To pay for all electricity at the property during the Period unless otherwise stated in brochure.
2. To pay for any losses or damage to the property, however cause (reasonable wear and tear excluded), unless the cost of making good such loss or damage can be recovered under any Householders insurance policy maintained by the Owner.
3. To keep the property and all furniture, fittings and effects, in or on the property, in the same state of repair and condition as the commencement of the Period, and to leave the property in the same state of cleanliness and general order in which is was found. The Owner will be entitled to make an additional charge to the Customer if extra cleaning is made necessary as a result of the property being left in a dirty condition upon the Customer's departure.
Departure: The property shall be vacated by no later than 10.30am on the last day of the period. The Customer shall be liable for any loss, claim, cost or expense arising from any failure on the part of the Customer to vacate the property in accordance with this condition.
Discrepancies: whilst the Agents and Owners take all reasonable steps to ensure the accuracy of the brochures/website and illustrated materials produced in relation to the property its facilities and surroundings, no liability for errors or omissions is accepted. Distances and dimensions are approximate. Facilities may alter or be withdrawn. No liability shall attach to the Owners or the Agents for the consequences of the acts or omissions of persons or events outside their influences or control. In the event of any discrepancies between these booking conditions and the contents of the brochure/website these booking conditions shall prevail.
Complaints: To enable any complaint to be investigated and an action considered, complaints must be taken up with the Agents immediately. The Agent shall refer any complaint they consider valid and justified to the relevant Owners. The responsibility for any necessary remedial action at all times shall remain with the Owners for whom the Agents act only as Agents. If the Customer vacates the property prematurely as a result of any alleged dissatisfaction, or makes any claim upon return home from the property, and has not followed this procedure, then no liability for any subsequent claim will be accepted or correspondence entered into. All complaints made during the Period must be confirmed in writing to the Agents, within 7 days of the last day of the period. N.B. Individual property details & descriptions advertised are supplied by Owners who are wholly & solely responsible for the content therein
Alterations: A Customer wishing to alter a booking after the contract is formed shall forfeit the deposit paid on booking and any alteration shall be treated as a new booking and contract. Where a Customer has requested services in addition to the basic cost of occupation of the property for the Period and the cost of such services increases between the date of the booking and the start of the Period such increase cost shall be borne and paid by the Customer. If for reasons beyond the control of the Owners or Agents the property is not available for the Period the Agents will endeavour to offer alternative accommodation of a similar type and standard and at the same cost as that originally requested by the Customer. If the alternative accommodation is not acceptable to the Customer, or no alternative accommodation can be offered, the Agent will refund in full all monies paid and be under no other liability.
Pets: Pets are permitted in the property only if so stated in the brochure to accept pets. If a pet is taken to a property where pets are excluded, or the stated number/size of pets is exceeded, the Owner and the Agents are entitled to refuse entry and this will be treated as a cancellation by the Customer.
Amenities : The use of amenities where offered, such as swimming pools, tennis, fishing, golf etc. are entirely at the User's risk and the Agents/the Owner will not accept responsibility for loss or damage to the Customer's belongings, personal injury or loss of life. Availability of amenities cannot be guaranteed.
Holiday & Personal Insurances: We strongly advise you to take out holiday insurance to cover any eventualities that may result in you having to cancel your holiday. We strongly suggest that you take out your own holiday insurance to cover any losses, accidents, damage, injury, expense or inconvenience whether to person or property which may arise out of or in connection with the period.
Jurisdiction: These terms and conditions shall be read and construed in accordance with the law of
